Important: LINA is an additional service. She does not replace our support team or the personal advice from our consultants. Both remain available to you as usual. LINA is there to help you with quick questions about using the software, including in the evening or at the weekend, and to put you in touch with the right people when you need them.

Button “Questions? Ask LINA” at the bottom right of linear.eu

What LINA knows

LINA answers exclusively on the basis of our own publicly available content:

  • Knowledge Base: the online help for our software,
  • E-learning courses: more than 60 video courses from our learning platform, in English and German,
  • Website: information about our solutions and services.

Every answer lists its sources, so you can always check what LINA based it on.

Your language: On our English pages, LINA answers in English. On our Polish, Dutch, Turkish and Russian pages, she answers in the language of your question, based on our English content.

How to use LINA

1. Open the chat and ask your question

Click “Questions? Ask LINA”. You can click one of the example questions or type your own. Ask the way you would ask a colleague, ideally naming the program area and platform, for example: “How do I manually add a supply line in a room in LINEAR Building?”

LINA chat window with greeting and example questions

2. Get step-by-step instructions

Within seconds, LINA replies with concrete instructions. Where the steps differ between platforms, LINA lists them separately or briefly asks: “AutoCAD or Revit?”. Use the icon at the top right to enlarge the window for longer answers.

LINA's step-by-step answer for LINEAR Building

3. Check the source and watch the video

If the answer comes from an e-learning course, LINA shows a video card. One click starts the video at exactly the right point. The e-learning courses are free of charge for LINEAR customers; to watch them, log in with your customer account. Below, you will find the Knowledge Base pages used and suggestions for follow-up questions.

Video card with start time and suggestions for follow-up questions

4. Ask follow-up questions or get passed on

LINA remembers the course of your conversation, so you can simply follow up (“And in AutoCAD?”). If you get stuck, LINA takes you straight to a person:

  • “Contact support” opens our support form, pre-filled with the details from the chat. If you wish, the chat history is included so that our support team can see what you have already tried. You can deselect it before sending.
  • “Request a consultation” appears for questions about prices, licences and offers. It takes you to the consultant responsible for you.
Answer about licence models with the “Request a consultation” card

5. Rate the answer

Use thumbs up or thumbs down to tell us whether the answer helped. With thumbs down, you can briefly tell us what was wrong. Every piece of feedback helps us improve LINA and our documentation.

Feedback form with reasons after thumbs down

Your benefits at a glance

  • Instant: answers in seconds, around the clock, no waiting.
  • Free and without login: available directly on linear.eu.
  • Transparent: every answer with sources from the Knowledge Base and e-learning courses.
  • Jump to the video: instead of searching through a course, you land at the right point.
  • For all platforms: Revit, AutoCAD and LINEAR Building, with a follow-up question when it matters.
  • Multilingual: in English and German. On our Polish, Dutch, Turkish and Russian pages, LINA answers in your language based on our English content.
  • Seamless handover: one click to support or a consultant, without explaining everything again.

What LINA cannot and should not do

What LINA is for

  • questions about using the software: Where do I find …? How do I …?
  • explanations of functions and dialogs
  • finding the right help pages and videos
  • a first overview of our solutions

What our team is for

  • binding prices, offers and contract questions
  • individual advice on your requirements and projects
  • error analysis on your system, individual licensing and installation issues
  • reviewing your support request on the basis of your current project
  • training and appointments

Please also note:

  • LINA can make mistakes. Her answers are generated by an AI language model. Check important steps against the linked sources. You remain responsible for your design as the planning engineer.
  • LINA only knows what is documented. If there is no source for a topic, she says so openly and refers you to our support team. LINA does not make statements about future versions or internal plans.
  • LINA cannot see your software. She does not know your project, version or licence unless you tell her. You cannot upload files or images.
  • Please do not enter confidential data: no names, customer data or project details. For more information, see our privacy policy, section XI.

LINA complements – she does not replace.

Our support team will continue to answer your requests personally, and your consultant remains your contact for everything to do with licences, offers and your individual requirements. LINA is an additional, free way to get a quick answer.

Why beta?

LINA is new and still learning. We tested her internally with colleagues from support, documentation, sales and development, and we keep improving her. With the beta, we want to find out which questions you really ask and where LINA still gets it wrong. Your ratings feed directly into this work – and often they help us improve not only LINA but the Knowledge Base itself.

Try it now: open LINA at the bottom right of this page and ask your first question. We look forward to your feedback.

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