LINEAR Support

Competent help from our professional sales partners
Our sales partnes are always up to date and can address your individual questions specifically; no matter if you require assistance with the use of the software, the installation or the network configuration. There is almost no question that could not be answered by them and they will be happy to help you with your problem immediately.

Find your support contact
Outside the German-speaking region (DACH-Region) we work closely with our sales partners who are very happy to assist you with your problems. If you need help with the LINEAR software in any way, please contact the sales partner directly if one is available in your country.

Serbia

Focus Computers

info@focus-computers.rs
Phone: +381 (11) 40-833-70

www.focus-computers.rs

Serbia, Bosnia and Herzegovina, Albania, Macedonia, Montenegro

PMO d.o.o. Beograd

info@pmo.rs
Phone: +381 11 240 31 57

www.pmo.rs

Poland

AEC Design Sp. z o.o. s.k.

info@aecdesign.pl
Phone: +48 505 315 392

www.aecdesign.pl

 

Slovakia

smartCAD

cad@smartcad.sk
Phone: +421 (0)2 381 000 08
www.smartcad.sk
www.cadpodpora.sk

Belgium and Netherlands

Arkance systems

info.bnl@arkance-systems.com
Phone: +32 (0)9 331 77 00

www.arkance-systems.be

 

Russia

NIP-Informatica

linear@nipinfor.ru
Phone: +7 (812) 321-00-55

http://hvac-bim.ru/

 

 

 

 

 

 

 

 

 

 

 

Your country is not in the selection?

If you did not find your country in the selection above, please feel free to contact the LINEAR Support in Germany who will help you with your request in German or in English. 

We will not give up
Especially in projects with tight deadlines a direct support is important. 70% of callers are put through a supporter directly. With modern tools, such as remote control also complex issues can be quickly resolved and explained.

LINEAR Hotline

Quick help via telephone
You can reach us via telephone. If there is no supporter available at the moment, we will call you back as soon as possible. You reach us under the number:

+49 241 88980-20

Mo. - Fr.: 08:30 - 12:30 and 13:30 - 17:00 (CET)

E-Mail 

Write us!
You are welcome to submit your request via our contact form. We will review it and get back to you as soon as possible. 

Contact form

Support agreements

Premium Support

The complete service for all questions around the LINEAR programs includes

  • 10 hours of support by phone and email at a discounted price of 60 €/h
  • Special price of 95 €/h (instead of 120 €/h) for additional support services within the contract period
  • Telephone support for desktop and network installations
  • Free callback when the Support Center is busy
  • Complete documentation of the support processes, which we provide on request

Prepaid Support

The service without contract period for all questions around the LINEAR programs includes:

  • 2 hours of support by phone and e-mail for 120 €/h with automatic extension by 2 hours each time
  • Telephone support for desktop and network installations
  • Free callback when the support center is busy
  • complete documentation of the support processes, which we provide on request

All prices listed here are excluding VAT. The LINEAR GmbH reserves the right to change prices at any time.


LINEAR training

Individual training for maximized effectiveness

Our experience shows that individual training is the best way to teach knowledge. We focus on the challenges you are confronted with every day - tailored exactly to your needs. Our trainers will create an optimal training for you in advance by asking you in detail about your wishes. In addition, questions arising during the training can be answered in detail. Individual training also offers the opportunity to practice directly on your own projects. This ensures that your current tasks are not interrupted.

 

 

 

 

 

 

 

 

 

 

Online training

Individual training for maximum effectiveness
Take advantage of the opportunity to receive training directly from your workplace. In sessions of three hours each, we provide you with the required knowledge online. 

We offer online training as a full-day training with three hours each in the morning and afternoon. Alternatively, you can book a half online training day (1x three hours, either in the morning or afternoon). Of course, you can also book several half online trainings on several days. The duration of only three hours also enables the teaching of small blocks of topics or topic-specific support in a current project. 

Price:
3-hour-session: 500,- € (plus VAT.)

Are you interested in an individual training?

Then feel free to call us for more information and to make an appointment at: +49 241 8898055


Downloads

Here you will find some useful helpers specially designed for LINEAR customers.

Free downloads

Description:

LINEAR Enabler for drawings created with liNear Desktop and to be opened with AutoCAD versions 2019 to 2022.

Version:
23.0.0
Last change:
18.06.2021
File size:
7.70 MB
File format:
exe
Description:

Administrative tool for liNear programs.

Version:
3.1.0
Last change:
05.09.2022
File size:
80.54 MB
File format:
exe