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Quick Help
+49 (0) 241/889 80 20 

liNear Support

Quick help from trained professionals

Our support team is always up to date and can address your individual questions specifically; no matter if you require assistance with the use of the software, the installation or the network configuration. There is almost no question that could not be answered by our support team. We benefit from many years of experience and know the pitfalls in dealing with complex software.

We will not give up
Especially in projects with tight deadlines a direct support is important. 70% of callers are put through  a supporter directly. With modern tools, such as remote control also complex issues can be quickly resolved and explained.

Hotline - Quick help via telephone

You can reach us via telephone. If there is no supporter availlable at the moment, we will call you back as soon as possible.

You reach us under the number:

+49 (0) 241/889 80 20

Mo. - Fr.: 08:30 - 12:30 Uhr and 13:30 - 17:00 Uhr (CET)

Direct help via remote control

When you are a support customer and you have installed our remote control tool, we can directly help you on your PC. The tools allows us to resolve problems and show you solutions on your workplace.

If you have allready installed the liNear Software this tool was installed automatically. If you have problems with the installation you can download the tool here.

To install the remote control please download it and run the installation. Afterwards please call our support (+49 (0)241 889 8020) and our employees can help you while working on your project.

This is the easiest way to solve problems as our support has the opportunity to detect your problem much easier. 

Support agreements

All-season Support

Full-Service for all liNear programs including help with Autodesk AutoCAD. Additionally we help you with the installation on your desktop pc and with network configuration.

The all-season support means an invest of 600€/year* and includes ten hours of full support. If you need more support we provide you with additional help for 95€/hour*.

Individual support agreements for large companies with a higher demand arte different. Please contact us for more details.

Prepaid support

This agreement is the fitting alternative to the all-year support contract for small businesses and experienced liNear customers with a lower support demand. The service is identical to the all season agreement.

The prepaid support is calculated with with 240 - € * for 2 hours each. Exceeding the support capacity of two hours, the contract extends automatically by a further two hours.

Support without any agreement

If you have a problem but no agreement about the support we also provide you with the best possible support. Without any contract we charge you 150€/hour* and you just pay for the claimed support. The only thing we need is a signed confirmation for the support which can be send by fax.